Specialists in private medical treatment.

Terms & Conditions

Page last updated on: July 2016

Please read carefully

Your use of the Buchanan Clinic Web Site is subject to these terms and by using the Site you show your agreement to such terms. If you do not accept our terms, please do not use the Web Site.

Ownership of Web Site

This Web Site belongs to Buchanan Orthotics Ltd. 603 Helen Street, Glasgow, G51 3AR.

Contacting Us

These terms and conditions are governed and constructed according to Scottish & UK law. Our terms of trading do not affect your statutory rights as a consumer.

Buchanan Orthotics, our suppliers, advertisers and our personnel are completely dedicated to providing the highest levels of customer service. We will process your order as quickly and efficiently as possible and delivery is usually within 2-3 working days, dependent on the product or service being acquired. Details are contained within the product information provided.

If you need to contact us, please email us at [email protected], alternatively, you can write to us at:

Buchanan Orthotics Ltd. 603 Helen Street, Glasgow, G51 3AR.

Tel : 0141 440 1999

If you require any advice or assistance please call on 0141 440 1999 lines are open between 9am - 5pm Monday to Friday.

We aim to provide high levels of customer satisfaction. In the unlikely event of a complaint you should send it in writing or email to the contact details above, please address any such complaints to the Division Manager. We will endeavour to respond to your query within 2 working days.

About Us

You can read more on our About page.


Headings used in these terms and conditions are for convenience only and shall not affect their interpretation.


The images, logos and names on this Web Site which identify Buchanan Orthotics or third parties and their products and services are proprietary marks of Buchanan Orthotics and/or the relevant third parties. Nothing contained in this Web Site shall be deemed to confer on any person any license or right on the part of Buchanan Orthotics or any third party with respect to any such image, logo or name.


Buchanan Orthotics reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this Web Site. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Phone Calls and Emails

Telephone calls using the telephone numbers provided on this Web Site and email correspondence with Buchanan Orthotics at the email addresses accessible through, or discernible from, this Web Site may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same.

Telephone charges

The price of calls may vary depending on your telecoms supplier. Please check with your operator for exact charges.


We accept payment on our website via Debit/Credit Card, Google Payments and PayPal.

Site Security

Every order is subject to a security check. These checks are carried out to protect both you and us against fraudulent transactions. Therefore all information entered by you must match the information held by the card issuer. Supplying incorrect or incomplete information will result in a delay in processing your order. If we are unable to confirm the identity of a customer we may carry out further security checks that may delay the processing of your order. As the supplier we reserve the right not to supply goods if we are unable to reach a satisfactory conclusion to a security check.

We may on occasion ask you to fax, post or email further proof of identity. We may on occasion ask the customer to supply their credit/debit card details to carry out a further security check.

If you suspect your card has been used fraudulently on our website please contact your card issuer immediately and notify us of the occurrence on 0141 440 1999.

Our payment processors use the latest in SSL technology, giving you greater peace of mind and absolute security. In the payment pages the padlock will appear in the Status Bar indicating that you have entered a secure area. At this point all the information exchanged from your (The Customer) computer to ours (Buchanan Clinic) is heavily encrypted, and guarantees that no one has unauthorised access to your details.

Your information is not stored on an Internet active computer so a third party cannot access your details. This system is the safest way to buy and is safer than passing your details over the phone lines and at least as safe as passing your card over a shop counter.

Cookies are used on this site, but simply to add functionality to the shopping cart.

We do not send marketing emails to personal email addresses where the recipient is not a customer or has not registered an interest in receipt of newsletter or special offers.

Our Privacy Policy explains in detail our policies and practices in respect of data protection and use of information.

Delivery Address

In conjunction with our security policy we only supply products to the cardholders address as standard. If your wish the item to be sent to an address other than that of the card address please contact us via email [email protected]. Entering an address into the site when it is not the registered address of the card may subject your order to a delay.

Generally we will accept two forms of identification showing the card address to allow an order to go to an alternative residential address. We will deliver to an alternative business address providing we can verify details.


Placing an Order

Simply browse our shop and click on "Add" at the item you wish to buy and it will be added into your Basket. Once you have finished your selection, click on "Checkout" and you will be asked for your details. If you wish to make your purchase over the telephone please call one of our advisors on 0141 440 1999. Once you have placed your order you will receive an order confirmation by email.

If any item is not available, it will automatically be placed on back order for you, however, should you not wish to make use of this facility you may cancel your order. Back ordered items will be charged before they are ready for dispatch.

The purchase of goods and services from our website or our suppliers or advertisers enters the purchaser into a legally binding contract of sale. The terms and conditions of this contract are detailed within our terms and conditions of trading.

Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this respect. The provision of details of products and services on this Web Site are not, and should not be construed as, an offer to sell or buy such products or services by Buchanan Clinic or the relevant company either of whom may accept or reject your offer at its sole discretion.

Product Terms and Conditions

If you apply for a product or service detailed on this Web Site, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service. In the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any warranty, insurance or financial service.

Goods Faulty on Arrival or in use

Your product or service purchased is/are covered by manufacturers' warranty or guarantee as applicable and set out in the relevant product information. All attempts should be made to reasonably allow Underground Graphics or the supplier to attempt to repair any problems identified.  In order to investigate any such issue we may ask that the goods be returned for inspection.

Goods Damaged in Transit

You should pay attention to and make sure that you inspect the product on delivery. Any damage including to the packaging must be noted by you with the deliery agent on receipt. Underground Graphics or the supplier if sent direct to the customer on our behalf will be responsible for reasonably prompt repair of any damage.

Accepting Delivery of Goods

If your order is delivered by courier be aware that when you sign most couriers include a caveat where your signature means the delivery was 'received in good condition'.  Should fault later be found this makes it difficult to process a claim.  You should check goods on arrival and in case of damage to the packaging or goods note this on the acceptance form or refuse the delivery.  If it is not possible to check goods on arrival they should be signed as UNCHECKED and any damage found brought to our attention within 1 working day.

Return of Goods

The cost of returning goods found to be faulty will be refunded a rate agreed by telephone or email at the time the return is accepted.  The cost of returning goods no longer wanted or ordered in error will be bourne by the buyer.

Delivery Policy

Buchanan Clinic will ensure that products or services are delivered promptly and on time, in line with the product and / or service information supplied during the order process. However as with most service and product suppliers acts of God or unforeseen circumstances may prevail however Underground Graphics and our suppliers will keep you informed of any undue delay.  In cases where items are delivered to an address outside of the United Kingdom the buyer is responsible for determining if there are, and making payment for, any import or duty charges levied by the receiving country.

In cases where an item goes missing during transit it is our policy to follow the terms laid down by the claims process of your chosen carrier such as UPS or Royal Mail. No refund or replacement will be issued before the carrier has investigated the issue and reported their findings nor will such be issued where the carrier reports that the item was delivered successfully.

Goods Lost in Transit

Occasionally goods are lost in transit.  If your order does not arrive promptly you must inform us within 10 days of your order being shipped.

Refund Policy

Should you require a refund you must return the goods in their original packaging, unopened and in resalable condition within 14 days of purchase. It is the buyer's responsibility to cover the costs of returning goods. It is strongly recommended that returns are made by an insured, tracked service such as Royal Mail Special Delivery or Courier. Any free gifts included with your delivery must also be returned. Your refund will be processed immediately on receipt of the returned goods. Products made by special order or to custom specification cannot be refunded.  Buchanan Clinic will refund a reasonable cost of return only in cases where there has been a manufacturing error or the incorrect goods have been sent.


Commercial use

This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Buchanan Orthotics or its service or product suppliers of its charges from time to time. Please contact us on 0141 440 1999 or email [email protected] for further details.

In the event that you use any of the services contained on this Web Site for commercial use, Buchanan Orthotics shall be entitled to charge you at its applicable rates in respect of such commercial use.


The copyright in the material contained in this Web Site belongs to Buchanan Orthotics or its licensed source. Any person may copy any part of this material, subject to the following conditions:

  • This Web Site is for non-commercial, personal use only. The services contained on this Web Site may be supplied on a commercial basis on payment to Buchanan Orthotics or its service or product suppliers of its charges from time to time. Please contact us on 0141 440 1999 or email [email protected] for further details.
  • In the event that you use any of the services contained on this Web Site for commercial use, Buchanan Orthotics shall be entitled to charge you at its applicable rates in respect of such commercial use.

Changes to Terms and Records of Agreements

We reserve the right to change these terms and conditions at any time by posting changes on the Web Site. It is your responsibility to review the Web Site terms and conditions to ensure you are aware of the latest terms and conditions. Your use of this Web Site after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.

Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company or individual supplier with whom you contract.


Whilst Buchanan Orthotics has taken due care and attention in the preparation of the contents of this Web Site, this Web Site and the information, names, images, pictures, logos, icons regarding or relating to Buchanan Orthotics or our products and services marketed on the site (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Buchanan Orthotics be liable, whether in contract or tort (including negligence or breach of statutory duty) or otherwise for any losses sustained and arising out of or in connection with use of this Web Site including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.

Buchanan Orthotics does not represent that the information contained in this Web Site is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this Web Site or for any reliance placed by any person on the information.

Buchanan Orthotics does not warrant that the functions or materials accessible from or contained in this Web Site will be uninterrupted or error free, that defects will be corrected or that this Web Site or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.

If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this Web Site) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude Buchanan Orthotics's liability for death or personal injury resulting from negligence of Buchanan Orthotics.

Intellectual Property Rights

All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this Web Site belong to Buchanan Orthotics or its licensed source. All rights of Buchanan Orthotics in such Intellectual Property Rights are hereby reserved.

Jurisdiction and Law

Buchanan Orthotics makes no representation that any product or service referred to on or through the Web Site is appropriate for use, or available in other locations. The information and other materials contained in this Web Site may not satisfy the laws of any other country and those who choose to access this Site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

These Terms and Conditions and any terms and conditions relating to products or services described in this Web Site shall be governed by and construed in accordance with the law of Scotland. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Scotland.

Links to other Web Sites

Certain (hypertext) links, advertisements or suppliers promotion will lead you to Web Sites that are not under the control of Buchanan Orthotics. When you activate any of these links, you will leave The Buchanan Orthotics Web Site by opening a new window and we have no control over and will accept no responsibility or liability in respect of the material on any such other Web Site. By allowing links with third party Web Sites Buchanan Orthotics does not intend to solicit business or offer any security to any person in any country, directly or indirectly.

Force Majeure

Every effort will be made to carry out the contract but its due performance is subject to cancellation by Buchanan Orthotics or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any act of God, War, Strike, Lockout or other labour dispute, Fire, Flood, Drought, Legislation, or other cause (whether of the foregoing class or not) beyond the sellers control.


All original products supplied are covered by the terms and conditions of the manufacturers guarantee for a period of 12 months.

The guarantee provided by Buchanan Orthotics specifically excludes faults caused by accident, neglect and misuse.

Booking Online

  1. Choose a location
  2. Select your service
  3. Select your practititioner
  4. Select a time
  5. Tell us your details

NHS, BAPO and HCPC logos